Hotel or Motel Manager

Highly relevant tasks include:

• directing and overseeing reservation, reception, room service and housekeeping activities.
• supervising security arrangements, and garden and property maintenance.
• planning and supervising bar, restaurant, function and conference activities.
• observing liquor, gaming, and other laws and regulations.
• assessing and reviewing customer satisfaction.
• overseeing accounting and purchasing activities.
• ensuring compliance with occupational health and safety regulations.
• may provide guests with local tourism information, and arrange tours and transportation.

A hotel or motel is a commercial establishment that provides guest accommodation, meals and other services for patrons. Such establishments generally categorise their staff among different service provisions (housekeeping, grounds/maintenance, food and beverage and reception or concierge services). To be considered a suitable employment context, the hotel’s primary business should be the provision of accommodation services, rather than the provision of food and beverage services.

To be considered for this occupation, the applicant must be responsible for the management of all divisions or aspects of a motel or hotel’s operations, including housekeeping, security, food and beverage, and accounting and purchasing activities.

In the context of serviced apartments, applicants must be responsible for all aspects of the serviced apartment’s operation, as well as be able to demonstrate knowledge and experience in:

• An awareness of, and interaction with, body corporate legislation, when applicable. 
• Liaising with numerous individual apartment owners, when applicable.

Applicants applying under this occupation should therefore either work at senior management level in motels or small hotels without a complex organisational structure, or at Duty Manager level or above in large hotels with complex organisational structures. In both cases applicants should be responsible for managing and coordinating activities across all operational departments, directing staff across departments, implementing policies and procedures, and they should have some relevant HR and financial responsibilities.

Roles with responsibilities restricted to the front office only will not be suitable for this occupation, but may be considered under the occupation Hotel Service Manager, if the role predominately involves responsibility for managing hotel service staff.

Applicants nominating this managerial occupation must submit an organisational chart. An organisational chart should include the company letterhead, the applicant’s job position and those of their superiors and subordinates as well as all positions reporting to their immediate supervisor and to the applicant’s direct subordinates. It should also indicate the department’s location within the overall company structure.

If an applicant is unable to obtain an organisational chart from their employer, they must provide a statutory declaration outlining the required information and the reasons why this information cannot be provided.