Post Office Manager

Highly relevant tasks include, but are not limited to:

• Determining product mix, stock levels and service standards.
• Formulating and implementing purchasing and marketing policies, and setting prices.
• Promoting and advertising the establishment’s goods and services.
• Selling goods and services to customers and advising them on product use.
• Maintaining records of stock levels and financial transactions.
• Undertaking budgeting for the establishment.
• Controlling selection, training and supervision of staff.
• Ensuring compliance with occupational health and safety regulations.

Additional tasks may include:

• Supporting the development and successful implementation of the post office’s annual plan.
• Supervising the logistics of mail delivery and directing post office retail operations.
• Implementing and monitoring security procedures in post offices for dealing with mail, cash and valuables.
• Providing advice to customers on postal matters, and handling complaints.

In Australia post offices operate in three key areas: letters and associated services, retail merchandise and third-party agency services, and parcels and logistics for both domestic and international markets. Services rendered by post offices include postal services (mail/ parcel/logistics), banking and insurance services, bill payment, remittance services, digital services and parcel lockers.

The range of services provided usually depends on the size and type of post office. Most of the Australian post office network is operated by private individuals acting as licensees, agents or franchisees. These Licensed Post Offices (LPOs) may be run solely as a Post Office or in conjunction with another business. LPOs offer a wide range of postal products and services, and may also offer additional products.

Community Postal Agents (CPAs), on the other hand, mostly operate as part of another business, such as a general store. CPAs offer limited mail and postage services. At a minimum, they offer basic postage assessment, stamp sales and over-the-counter mail acceptance and delivery. They do not offer agency services such bill payment and banking. CPA employment may not therefore be accepted under the occupation of Post Office Manager, as it may be more relevant to the occupation of Retail Manager (General).

To be considered as a Post Office Manager, you must be responsible for overall management of the Post Office and its staff, ensuring a profitable, safe and customer-focused operation. You should be responsible for recruiting, training and managing staff, be accountable for aspects of financial transactions, stock control, promotions, procedures and store operations. As part of a wider network, Post Office Managers do not generally manage product mix and pricing for core postal products and services, but may do this for any ancillary goods in their post office.

When applying for a Skills Assessment, please ensure you submit sufficient evidence supporting your proof of identity, qualification and employment claims. A full list of the documents required can be found on the VETASSESS website under Eligibility Criteria.

If you are nominating this managerial occupation, you must submit an organisational chart. This chart should include:

• The company letterhead.
• Your job position.
• The job positions of your superiors and subordinates as well as all positions reporting to your immediate supervisor and your direct subordinates.

The chart should also indicate the department’s location within the overall company structure.

If you are unable to obtain an organisational chart from your employer, you must provide a statutory declaration outlining the required information and the reasons why you cannot provide the information.

If you are a self-employed post office manager, you must provide the following:

• Evidence of self-employment such as sole trading or business registration details and/or official statements issued by your (registered) accountant and/or legal team. The statement from your accountant or solicitor must include the accountant’s or solicitor’s letterhead, your full name, how long you have been continuously self-employed (including official dates in each role), the nature of the business conducted, and the signature and contact details of the accountant or solicitor.
• A statutory declaration listing your main duties during self-employment.
• Payment evidence showing regular income from self-employment, such as client invoices together with corresponding bank statements and/or official taxation records.
• Supplementary evidence, such as contracts with clients or suppliers, client testimonials, evidence of projects completed, or other documents that support your application.