VETASSESS wins national Auscontact Excellence Award for digital transformation

Auscontact, the Australian Contact Centre Association, awarded VETASSESS the national accolade for Customer Experience Initiative of the Year - Digital Transformation, for its work in implementing the Genesys CX Platform.  

Auscontact says the digital transformation showcased a technology transformation that has set VETASSESS up for the future. 

“Focused on improving accessibility, enhancing service quality, increasing customer satisfaction, and transforming the existing customer communication channels, this transformation has delivered strong results for customers and employees.” 

VETASSESS Interim Executive Director Dr Mamta Chauhan said the award reflected significant investment in customer service platforms in the last three years, with a dedicated customer service centre to support assessment teams. 

“This digital transformation reduces the need to manage workloads across multiple systems, improves access to customer information, and enhances the ability of our employees to help customers,” she said. 

“This underscores our commitment to continuous improvement and delivering a superior customer experience.” 

 VETASSESS had earlier won the Victoria and Tasmania award for Outstanding Customer Experience, and was also a finalist in the national awards for: 

• Best Collaboration – VETASSESS and Customer Driven (Genesys Deployment) 
• Business Analyst/Reporting Professional – Jonathan Bowen, VETASSESS Business Intelligence Analyst. 

Pictured: VETASSESS Manager - Customer Service and Experience, Marie Andriopoulos, and Business Intelligence Analyst, Jonathan Bowen, accepting the awards.

For media inquiries only, contact the VETASSESS communications team at communications@VETASSESS.com.au or ph. 613 9655 4801